It depends on where you’re collecting your order from:
- Max stores: If this is your pickup point, we’ll hold your order in the store for 14 days. After this time, we’ll initiate your returns and process your refund.
- Other pickup points: In these cases, your order will be held for 5 days. Your returns will be initiated after this time.
Please note, it may take up to 20 days for you to receive your refund:
- 2-3 business days to ship your product back to our warehouse.
- 2 business days to perform the quality check and issue the refund.
- Your bank or card issuer may take an additional 4-15 days to process the transaction.