It depends on where you’re collecting your order from:

- Max stores: If this is your pickup point, we’ll hold your order in the store for 14 days. After this time, we’ll initiate your returns and process your refund.

- Other pickup points: In these cases, your order will be held for 5 days. Your returns will be initiated after this time. 


Please note, it may take up to 20 days for you to receive your refund:

  1.   2-3 business days to ship your product back to our warehouse.
  2.   2 business days to perform the quality check and issue the refund.
  3.   Your bank or card issuer may take an additional 4-15 days to process the transaction.