Payments
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How can I pay for my order?
We accept:
- Credit and Debit Cards - UAE-issued or International Visa or MasterCard Credit and Debit Cards.
- Cash on Delivery.
- My Credit.
- Gift Cards.
- Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
- Tabby.
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Can I place an order online without a Credit or Debit Card?
Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.
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Can you transfer the amount in My Credit balance to my bank account?
No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.
Your My Credit balance can only be used to shop one of our brands online.
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Are your prices inclusive of Value Added Tax (VAT)?
Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.
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What is the instalment programme?
Simple – just pay for any large order in easy installments. A number of banks allow you to pay for products on our site in installments when you use select cards.
If your order and card are eligible for installments, you will be able to select the tenure you prefer during checkout.
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How do I pay with instalments?
Here’s how:
1. At the payment section, choose Pay by Card.
2. Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
3. Select the tenure you prefer from the available options.
4. Click on Pay Now.Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments.
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Are all orders eligible for instalments?
It will depend on the minimimum order value as decided by your bank. Different banks and cards have different minimum order values. Take a look at the table below.
Bank Min. Order Bank Min. Order ENBD 750 Samba 1000 ADCB 500 Al Hilal 1000 FAB 500 CBD 500 Dubai First 500 Emirates Islamic 500 Mawarid Finance 1000 Dubai Islamic Bank 1000 RAK 1000 Standard Chartered Bank 500 Deem 1000 Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments. If your bank or payment partner rejects your request, approach them to understand why your request for installments was not approved. In such cases, you can choose to cancel your order.
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For which Credit Cards are instalments available?
We support the following Credit Cards from the banks listed below:
ENBD Samba ADCB Al Hilal FAB CBD Dubai First Emirates Islamic Mawarid Finance Dubai Islamic Bank RAK Standard Chartered Bank Deem Did you find it helpful? Yes No
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What tenure options are available?
You can choose to pay in easy installments of different durations with Credit Cards from the following banks.
Bank Tenure Options Bank Tenure Options ENBD 6,12,24 and 36 months Samba 3,6 and 12 months ADCB 3,6,9 and 12 months Al Hilal 3,6 and 12 months FAB 3,6,9,12,18,24 & 36 months CBD 3,6 and 12 months Dubai First 3,6,9 and 12 months Emirates Islamic 3 & 6 months Mawarid Finance 6 months Dubai Islamic Bank 6 & 12 months RAK 3,6 and 9 months Standard Chartered Bank 3,6 and 12 months Deem 3,6 and 12 months You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.
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Will I be charged interest on instalments?
Yes, you will be charged interest as well as processing fees and this will vary from bank to bank and depend on your total.
Interest Paid Bank/ Months 3 6 9 12 18 24 36 ENBD 1.49% 1.49% 1.49% 1.49% ADCB 0.70% 0.70% 0.70% 0.70% FAB 1.20% 1.20% 1.20% 1.20% 1.20% 1.10% 1.10% Dubai First 0 0% 0 0 Mawarid Finance 0.00% RAK 1% 1% 1% Samba 0.00% 0.00% 0.00% Al Hilal 0% 0% 0% CBD 0% 0% 0 Emirates Islamic 0 0% Dubai Islamic Bank 0% 0% Standard Chartered Bank 0% 0% 0% Deem 0% 0% 0% Processing Fee Bank/ Months 3 6 9 12 18 24 36 ENBD AED49 AED49 AED49 AED49 ADCB FAB Dubai First 1% 1% 2% 2% Mawarid Finance RAK AED49 AED49 2% Samba AED49 AED49 AED49 Al Hilal CBD 1.50% 2.50% 3% Emirates Islamic 2% 2% Dubai Islamic Bank 3% 4.80% Standard Chartered Bank AED49 AED49 AED98 Deem 1% 2% 3% Please note that the full amount will be charged on your card on the day of the transaction.
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What happens if I cancel the order in the middle of my tenure?
If you cancel or return an order purchased on installments, we will initiate the refund as per our Return Policy. Once that's done, you can contact your bank to confirm how the installment scheme on your Credit Card has been modified, or for any queries on foreclosure.
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How is the instalment charged on my Credit Card?
Here's how it works:
- As soon as you complete your order, the full amount will be charged on your Credit Card.
- Within 3-7 days, your bank will convert this into instalments.
- Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of AED 10,000. If you opt for a 3-month instalment period with each instalment being AED 2,500, your bank will block AED 2,500 of your credit limit. Your available credit limit after the purchase will only be AED 7,500. Your credit limit will be released as and when you pay your instalments.
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What is Tabby?
Tabby is an easy payment method which allows you to buy the things you love and pay for them later. You can repay in either of these ways:
Pay later:
If you select this option, you only need pay 30 days after purchase or 14 days after delivery, whichever is earlier.Pay in installments:
You will need to pay only 25% at the time of purchase, the rest can be paid in 3 monthly installments.Tabby is safe, simple and convenient: Your transaction is protected by the latest industry-standard security protocols.
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What is Tabby Installments?
Spread the cost of your order over several months. You only get to pay 25% of your order at the time of order placement and the rest 75% is in 3 equal monthly installments of 25% each. Debit and credit cards are accepted.
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Can I pay for my order before my due date?
Yes, you can. Simply login to your Tabby account using the mobile number used during your purchase, and then choose the order you would like to pay for.
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How can I shop with Tabby?
Tabby is easy to use. Here’s what you need to do:
1. Add your favourite items to the basket and checkout
2. Choose Tabby as your payment method on the Payment page
3. Confirm your mobile number and email and click on ‘Continue’
4. Enter the 4-digit verification code that was sent to your mobile numberThat’s it! Go ahead and complete your order!
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Do I need to have a Tabby account to use Tabby?
Yes, you need to have a Tabby account. It’s easy to create a Tabby account. You need:
• Your Emirates ID
• Phone number
• Email addressYou can also create your Tabby account directly from our site. Tabby may ask you to upload a picture of your Emirates ID when you create your account.
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Is there a credit limit with Tabby?
Yes, there is a minimum and maximum you can spend on a single purchase with Tabby. This will depend on what Tabby payment you choose.
Tabby - Pay later
Minimum: AED 50
Maximum: AED 1,000Tabby - Pay in installments
Minimum: AED 50
Maximum: AED 3,000Did you find it helpful? Yes No
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How do I repay my purchases made through Tabby?
Here's how it works:
Tabby - Pay later
Just log into your Tabby account before the due date of your payment, which will be 14 days after delivery or 30 days after your purchase, whichever comes earlier. You can use your Credit or Debit card to pay securely on Tabby. Rest assured, all your payment information is safe and processed securely by Tabby.Tabby - Pay in installments
If you select this option, 25% of your cost will be deducted right away. The rest will be automatically deducted as installments from your card each month, for the 3 months of the installment period.Did you find it helpful? Yes No
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How will I know when my Tabby payment is due?
Tabby will notify you via email or SMS about your payment due date after it receives your payment request and approval.
Tabby - Pay later
The due date is 14 days after order delivery or 30 days after your purchase, whichever comes earlier.Tabby - Pay in installments
Your first payment, which is 25% of your order value, will be deducted immediately. Your other payments will occur in 3 monthly installments.You can also log in to your Tabby account and see all your due payments.
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My Tabby payment is due, but I haven't received my products yet. What should I do?
If you haven't received your order yet, get in touch with Tabby. They will adjust your account to ensure that you won't need to make payment until the issue is resolved.
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Why can't I find Tabby in my payment options on the Payment page?
The Tabby payment option will not be visible to you if your basket value is lower than the minimum or higher than the maximum amount, as detailed below:
Tabby - Pay later
Minimum: AED 50
Maximum: AED 1,000Tabby - Pay in installments
Minimum: AED 50
Maximum: AED 3,000Did you find it helpful? Yes No
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Why am I unable to pay using Tabby?
Your payment may have failed because:
● You haven’t paid for previous orders that you made using Tabby. You need to clear at least one pending payment to place new orders with Tabby.
● You have an overdue payment with Tabby. This means you may be blocked from using Tabby until the overdue payment is cleared. You can continue to use Tabby after you make your payment.
● Your basket value exceeds the maximum limit of AED 1,000 (for pay later) or AED 3,000 (for pay in installments).
● You request may have been declined because of Tabby’s risk policy or Terms and Conditions.Did you find it helpful? Yes No
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Do I have to pay VAT on my charity donation?
No, charity donations are exempted from taxes.
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Do you provide a choice of charities?
No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay.
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I would like to make a charity donation without placing an order. How can I do this?
We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.
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What is a charity donation?
This is a special feature that allows you to make a donation to our partner charities while placing your order.
Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed.
Please note, the charity donation is completely voluntary and optional.
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How will I receive a refund if I paid through TABBY?
If there are any remaining installments, they will be deducted from the refunded amount.
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