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Max UAE
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
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Tracking and Delivery
9
When will I receive my order?
What is Same Day Delivery?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
View all 9
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Where can I collect my order from?
View all 18
Returns Policy
30
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
My Same Day Delivery didn't arrive on the same day. Will my Same Day Delivery charge be refunded?
What if I want to return part of an order that came with a voucher?
View all 30
Returns Process
11
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
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My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
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Shipping
14
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
View all 14
Payments
28
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 28
In-Store
16
Can I combine my Max Gift Voucher with other offers or specials?
Can I buy a Max Gift Voucher as a gift for someone else?
How do I redeem my Max Gift Voucher?
In what denominations are Max Gift Vouchers available?
If I don’t use the full value of the Max Voucher in one visit, do I get credit for the remainder?
View all 16
Shukrans
27
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 27
Buy Now
9
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
How do I make changes to my Buy Now default settings?
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Other Information
9
Do I need a separate sign-in username and password for each brand site?
Will I have to pay separate shipping charges for each brand?
Can I still use My Credit to shop any brand?
Buy 2 Get 1
Are the prices on your website different from the prices in-store?
View all 9
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Max Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?