I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email. 
  2. Wrap and seal your products in their original packaging or call us if you no longer have it or need any kind of help. 
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. 

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in the UAE.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card or PayPal account depending on your payment method, or a Credit Note that you can spend instantly in-store or online. 

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging if you no longer have it or need any kind of help. 
  2. Call us on 800-MAXUAE (800-629823) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.