If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. 
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account. 
- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Max online or in-store.

My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.